Violence Statement

The NHS operate a zero tolerance policy with regard to violence and abuse. In order to safeguard our practice staff, patients and other persons the practice has a right to remove violent patients from the list. This is completed with immediate effect to any patient who is aggressive or abusive towards any member of staff, another patient or to any patient who damages practice property, including theft.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

All instances of actual physical abuse on any Doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.