How do I…

Register as a Patient

Please ask a member of reception team for forms to register, please bring with you Photo ID and proof of address.


Request a Sick Note

Sickness for up to 7 days

If you have been ill for 7 days or less you do not need to see a Doctor as in this situation you can complete a Self Certification form yourself. Many employers have their own self-certification forms. If your employer doesn’t have its own form your can download this Self Certification Form (PDF). Please  print it, fill it in and hand it in to your employer. You do not need to see a Doctor.

We are aware that some employers insist on a Doctor’s note regardless. A Doctors note under these circumstances involves a charge of £20 which must be paid prior to a note being completed.

Sickness 7 days or more

If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness To Work’ Certificates. To request a sick note please speak to a member of the reception team who can help arrange this for you.

Requesting an additional Sick Note

If you have already had a Sick Note (Fit Note) for this illness and it is about to run out please contact the surgery and speak to a member of the reception team who will be able to assist you in obtaining an additional Sick Note.

Returning to work

You can return to work when you are well enough to do so, and this can be before the date of your sick note if you are better. You do not need a further fit note to enable you to return to work.

Again we are aware that some employers insist on a Doctor’s note regardless. A Doctors note under these circumstances involves a charge of £20 which must be paid prior to a note being completed.

For more information visit www.gov.uk/taking-sick-leave


Give a Compliment

We love to hear your feedback, if we have made a difference to you or a loved one, however big or small, please let us know so we can share this with our team. You can do this by emailing your feedback to the Practice Manager on somccg.practicemanagertmc@nhs.net.


Make a Complaint

We always try our best to care for every patient on our list, however sometimes we get things wrong.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints that meets national criteria. Our aim is to give you the highest possible standard of service and to deal swiftly with any problems that may arise. All complaints will be investigated and no one will be victimised because of their complaint.

Please direct your complaint to the Practice Manager somccg.practicemanagertmc@nhs.net.


Recommend Tawstock Medial Centre

We have an online friends and family test where you are able to share if you would recommend Tawstock Medical Centre to your friends and family.

Please follow this link which will take you to our friends and family page.


Give a Compliment, Complaint or Feedback to Another NHS Service.

For other NHS services (outside of Tawstock Medical Centre) you can contact the Patient Advice and Liaison Service (PALS) for help and support.

What does PALS do?

In particular, PALS will:

  • Help resolve concerns or problems when you are using the NHS
  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

The below local organisations have PALS services which you are able to access – please follow the link for the PALS team you would like to make contact with: